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Address:
Floyd County Water Department
Post Office Box 1169
Rome, GA 30162-1169
The Water Department office is located at 217 Calhoun Avenue Rome, GA 30161 across from the Recycling Center.
Office hours are Monday through Friday from 8:00am to 5:00pm.
*Customer Service Inquires 706-291-5132
New Service Application
Applicants must provide the following information in order to establish new service:
- Proper identification and documentation including valid Driver’s License and Social Security Card
- Proof of property ownership, purchase agreement or a rental/lease agreement
- Physical address (or subdivision/development name and lot number)
- Name of person responsible for bill, mailing address, and daytime phone number.
- Applications must be processed inside our main administrative office by the actual occupant of said address
- SECURITY DEPOSIT (Currently- $100).
*Water will be turned on the following business day.
*Meters of a larger size will require a deposit as outlined in the Fee Schedule Book.
Deposits shall be refunded, less any sums due for charges upon discontinuance or termination of services. However, the depositor may request a refund in writing at the end of two years of service and receive the refund if it is determined that the account has been paid in good order prior to the time of request.
PAYMENT OPTIONS
- Main administrative office located @ 217 Calhoun Avenue, Rome, GA 30161, during regular business hours Monday through Friday, 8:00 a.m. to 5:00 p.m.
- Drive thru Monday through Friday, 8:00 a.m. to 5:00 p.m.
- Placed inside our drive-thru deposit box 24 hours/7 days per week
- Mailed to the following address: Floyd County Water Department, Post Office Box 1169 Rome, GA 30162-1169
- From the 1st through 10th of the month bills may be paid at Sun Trust Bank (all branches)
- Bank Draft --- application for bank draft
- Credit Cards --- Visa or MasterCard
*We do not accept counter checks, two-party checks or payroll checks.
BILLING PENALITIES
Late Fee - Equivalent to 10% of Water and/or Sewer Service Charges calculated during previous billing cycle plus any additional previously unpaid balances.
Returned Check Fee - County Water Department Customers whose personal or business checks have been returned to our main administrative office from a banking institution due to insufficient funds, omitted signatures, or for other reasons are assessed a $30.00 Returned Check Fee and are promptly mailed a "Returned Check Statement" from our department. This customer should immediately collect their Returned Check from our main administrative office. If the returned check was written for a deposit or reconnect fee, the services will be discontinued immediately and a reconnect fee will be charged to restore services.
Cut off for non-payment (Reconnection fee) $50.00
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